Yes. During this time of increased demand, a $20 (pre-tax) order minimum is required for all online purchases.
No, you don't need to register on homehardware.ca in order to shop online. You can check out as a guest to make a purchase.
Online shopping and pick up is available at most Home Hardware locations. However, if you don't have a store selected, or your particular store does not offer it, you can select a different store that does offer in-store pick up for your online purchases. Additionally, some products may be excluded from online shopping but may be available in store or by special order. Just call your local Home store to inquire about availability.
You will receive a confirmation email letting you know that we received your order.
To add items to your cart, you must first select a store as your designated pick-up location. All items that are available to be purchased online will feature an "Add to Cart" button. Once you've found the product you desire, click "Add to Cart".
No, there is no maximum or minimum number of products you can order.
Yes. We will follow up with promotions, articles, videos and offers for 2 years after you make a purchase unless you decide to explicitly sign up for email communications or unsubscribe.
No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items. You must bring the Ready for Pick Up email with you as well as your photo ID as proof of purchase.
Yes, online orders can be placed on our mobile website using supported devices.
Yes, you will earn Aeroplan Miles on all purchases that would normally earn Aeroplan Miles in-store. Simply enter your Aeroplan number on the shopping cart screen and your Miles will be calculated and added to your account automatically. Bonus Miles offering during Aeroplan Promotions will still be credited to your Aeroplan account, but will not be calculated in the shopping cart on homehardware.ca.
Online shopping is only available in Canada. All online orders are shipped only to Home Hardware stores, all of which are located in Canada.
Shopatron is the world's leading provider of cloud-based, eCommerce order management solutions. Kibo/Shopatron's patented Order Exchange allows manufacturers and multi-channel retailers to seamlessly leverage the available inventory of every retail storefront and distribution center when fulfilling online orders. With Shopatron/Kibo, retail channels work together to deliver a convenient purchase experience to Home Hardware's online shoppers.
Online orders are handled separately from in-store purchases. In order to secure your order, online orders can only be purchased and paid for online.
Unfortunately, homehardware.ca cannot accept Gift Cards or store credit. Payment can be made with Visa, MasterCard, American Express, PayPal or Discover credit card.
Online purchases can be made with Visa, MasterCard, American Express, PayPal or Discover credit card. Debit cards will not work, but a Visa Debit Card will.
Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS).
Your credit card will be charged when you pick up your order at the store or 6 days after you place your order, which ever comes first.
When your order is ready, you will receive an email with the subject line: “Your order is ready for pick-up”. Please wait for that email before arriving in-store to pick-up your purchase.
Your order is estimated to arrive within 2-10 days.
We currently offer a ship to home service for select locations across Canada. Stay tuned as we’ll begin shipping to more areas of the country soon!
Items purchased for in-store pick-up or through your local store may be available for home delivery. Contact your local store for more details on the services they offer. Additional charges may apply.
There is a base shipping fee of $4.99 for orders under $49.99. The shipping fee for orders $50 and over may vary depending on your shipping location and item.
Factors such as product weight or size may result in additional shipping & handling fees. Please note that shipping fees are non-refundable.
Selecting ‘In-Store Pick-up’ is always free, on all eligible orders.
Your order is estimated to arrive within 2-10 days.
Ship to home orders are processed within 1-2 business days. Once your items are processed and shipped, it will take 2-3 business days to arrive.
Please note that elements out of our control such as courier delays, extreme weather, or holidays may affect our shipping times.
We’re always working hard to get your orders to you as soon as possible!
Once your order has shipped, we’ll send you a shipping confirmation email with courier information and a tracking number. Orders can also be tracked through your Home Hardware account.
Yes. When shopping, select the shipping method you prefer before adding an item to your cart. Be sure to confirm each item is going to the correct location before you checkout.
Yes. Unfortunately, not all items can be shipped to your home.
Oversized, overweight, fragile, or dangerous goods are not available for ship to home. These items do not meet courier eligibility, but may be available for free in-store pick-up.
Items listed as ‘Available In-Store Only’ are only available to order in-store. Find your local store to inquire about pricing and availability.
If your order is delayed, lost or says it arrived, but you haven’t received it, please contact us.
If you’ve received a damaged or defective item, please contact us.
No, if you choose to return an item that was shipped to your home, the shipping fees will not be refunded.
We will gladly accept any unused regularly stocked merchandise for refund or exchange within 30 days of purchase. Simply return the complete product to us in its clean original packaging accompanied by the original bill of sale. All merchandise is subject to the manufacturer's warranty & will be repaired or replaced as per the manufacturer's directions. We regret that cut materials and special-order merchandise are not returnable.
Online orders that were shipped to your home can either be returned to your local store or shipped back to us, initiated through My Account. In-store pick-up orders must be returned to the local Home store where you picked up your order. Refunds from online orders will be returned to your credit card once the bank processes the return (typically no longer than 30 days). You will receive an email confirming the return.
Each time you visit us, we can recognize your computer using a “cookie” that was sent the first time you visited. Don’t worry, the cookie doesn’t contain any personal information. It simply identifies your computer and makes your visit easier because you don’t have to sign in.
The cookie will only work with the computer and web browser you are using right now. If you’re using a public computer, you probably shouldn’t choose the “keep me signed in” option.
If you decide you no longer want to be instantly signed in, you can set the privacy features on your web browser so that it no longer accepts cookies, or erases all cookies at the end of a session.
Prices shown do not include taxes. While every effort is made to maintain prices shown, we reserve the right to adjust prices when necessary and also to substitute or discontinue any item which may become unavailable. We reserve the right to correct printing or technical errors.
Prices shown are determined by the geographical area in which the store is located and are based on delivery at our store. In northern and remote areas, there may be an additional charge to cover freight. Pricing at stores may vary slightly based on store location and market conditions. The price is accurate on the date displayed but may be subject to change without notice.
We will gladly match any advertised local competitor's price on an identical in-stock item.
Our PRICE MATCH PROMI$E is a retail single product guarantee that excludes material packages and material package quotations, contractor pricing, sales tax offers, typographical errors, free offers, gift cards, gift certificates, rebates or clearout prices. We reserve the right to exclude significantly below cost competition loss leader pricing. Other possible exclusions include credit or financing promos, used, damaged, returned, open box or display merchandise, special orders, delivery or installation services (including materials and labour) and prices obtained from any internet website, online retailer or wholesale distribution. Lumber grading varies by location and we will not match prices of lower lumber grade quality from competitors. We reserve the right to limit quantities to an amount reasonable for a residential homeowner. This offer can not be combined with any other offer. Ask Home Store Owner or staff for details.
Not all items shown are stocked in store but can be special ordered. Please contact your local Home Store to see if the goods you want are currently available in-store.
While every effort is made to supply featured items, we reserve the right to limit quantities and not every item may be stocked by every "Home" dealer. We will be pleased to provide a rain-check on any item that may not be available except where indicated.
Each item on this website is guaranteed in accordance with the terms of any specific manufacturer's warranty. Retain all written warranties and your original receipt in case of future adjustment. Many of the products on this website are covered by our One Year Warranty Exchange program. If a qualifying product proves defective within one year of purchase, your HOME dealer will replace it with a new one. This guarantee does not include the cost of labour. See your HOME dealer for full details of our Warranty Exchange program.
If you are not satisfied with the performance of this product and providing you have followed the label and lid instructions, return the unused portion with proof of purchase for full refund or replacement of product. This guarantee does not include the cost of labour in the application of any paint, stain or clear coat.
Eco-fees are used to support provincial recycling and disposal programs to keep end-of-life products out of our landfills and waterways. These diversion programs help protect our environment and our communities.
Eco-fees cover the collection, transportation, recycling or safe disposal of hazardous and special materials, which currently have provincially run recycling programs in place.
Stewardship organizations (provincially approved recycling programs) set the fees each year to cover these recycling programs costs. HomeHardware remits all fees collected from customers to these stewardship organizations.
Yes, if you paid an Eco-fee when you purchased a product, Home Hardware will refund that fee if you decide to return your purchase.
We ask that you visit your local Home Owner. Why? Because by doing that, you're going straight to the boss!
You see, the more than 1,000 Home Hardware, Home Building Centre, Home Hardware Building Centre and Home Furniture dealers are independent Canadian storeowners who, collectively, own the company. So when you speak with your local Home dealer, you're not only talking to the store owner, you're talking to the owner of the company!
That's why we ask that you bring any questions or comments you may have directly to your local Dealer, who will help you with whatever you need.
To find the Dealer nearest you, please use the store locator.